Privacy Policy

This Policy applies to our websites, dashboards, hosted AI agents, support channels, and related products and services (collectively, the “Services”). It does not apply to third-party products that publish their own privacy notices.

For account, billing, marketing, and website data, Mademinds generally acts as the business or controller. When a business customer submits data to an agent for processing on its behalf, Mademinds may act as a service provider or processor under the applicable customer agreement and data processing addendum. In that situation, the customer controls the purposes of processing and should direct end-user requests to us where appropriate.

Depending on how you use the Services, we may collect:

• Account information: name, work email, company, role, login credentials, preferences, and account identifiers.
• Billing information: subscription plan, transaction identifiers, billing contact, tax information, payment status, and limited payment-card metadata supplied by Stripe or another disclosed payment processor. We do not intend to store complete payment-card numbers.
• Customer content: prompts, instructions, uploaded files, knowledge-base materials, agent configurations, workflow inputs and outputs, conversation history, approvals, and integration data.
• Usage and device information: IP address, browser and device type, operating system, approximate location derived from IP, pages viewed, feature usage, timestamps, diagnostic events, and referring URLs.
• Communications: messages, demo requests, support inquiries, feedback, survey responses, and records of our correspondence.
• Integration information: identifiers, permissions, and data received from services you connect, subject to your configuration and the third party’s terms.

We collect information directly from you, automatically through the Services, from the organization that provides your account, from integrations you authorize, from service providers that support our operations, and from publicly available or commercially available sources where permitted by law.

We may use personal information to:

• provide, personalize, maintain, secure, and troubleshoot the Services;
• create accounts, authenticate users, process payments, manage subscriptions, and deliver receipts;
• operate AI agents and complete instructions, workflows, integrations, and approved actions;
• monitor performance, prevent abuse, investigate security incidents, and enforce our agreements;
• respond to inquiries, provide support, and send operational notices;
• analyze product usage and improve reliability, accessibility, and user experience;
• send marketing communications where permitted, with the ability to opt out;
• comply with law, legal process, and valid governmental requests; and
• establish, exercise, or defend legal claims and protect users, Mademinds, and the public.

Where a legal basis is required, we process information as necessary to perform a contract with you; pursue legitimate interests such as securing and improving the Services; comply with legal obligations; protect vital interests; or with your consent. You may withdraw consent at any time, but withdrawal does not affect earlier lawful processing.

Customer content may be transmitted to model, infrastructure, hosting, observability, or integration providers as needed to produce requested results. We configure providers and contractual controls according to the applicable service plan and customer agreement.

We will not use private customer content to train general-purpose models unless the customer has affirmatively agreed. We may use de-identified, aggregated, or statistical information that does not reasonably identify an individual to improve and operate the Services.

Do not submit highly sensitive information unless your plan and written agreement expressly support that use. AI outputs may be inaccurate and should be reviewed by a qualified person before consequential use.

We may use essential cookies and similar technologies for authentication, security, preferences, and core functionality. We may also use analytics technologies to understand performance and usage. Where required, non-essential technologies will be subject to consent or opt-out controls. Browser settings can block some cookies, but doing so may impair portions of the Services.

We may disclose information to hosting, cloud, payment providers such as Stripe, communications, analytics, security, and AI infrastructure providers that process it for us; to integrations you instruct us to connect; to your organization’s account administrators; during a merger, financing, acquisition, reorganization, or sale of assets; and where reasonably necessary to comply with law or protect rights and safety.

When Stripe processes a payment, subscription, refund, or fraud check, it receives information needed for that transaction and handles it under its own Privacy Policy. Mademinds receives transaction status and limited payment-method details rather than your complete card number.

We do not currently sell personal information for monetary consideration. We do not currently share personal information for cross-context behavioral advertising. If those practices change, we will update this Policy and provide any legally required choice mechanism.

We retain information only as long as reasonably necessary for the purposes described here, including providing the Services, maintaining transaction and security records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention depends on the data type, sensitivity, account status, contractual commitments, and applicable law. Customer content may remain briefly in backups after deletion until normal backup rotation completes.

We use administrative, technical, and organizational safeguards designed to protect information, such as access controls, encryption where appropriate, monitoring, and vendor review. No system is completely secure, and we cannot guarantee that unauthorized access, loss, or misuse will never occur. You are responsible for safeguarding credentials, configuring agents appropriately, and promptly reporting suspected account compromise.

Mademinds and its providers may process information in countries other than where you live. Where required, we use recognized transfer mechanisms and supplementary safeguards. Local laws in receiving countries may differ from those in your jurisdiction.

Depending on your location and subject to legal exceptions, you may have rights to access, know, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, opt out of certain disclosures, limit certain uses of sensitive information, and appeal a denied request. You may also lodge a complaint with your local privacy regulator.

We may need to verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising applicable privacy rights.

The Services are intended for business users and are not directed to children under 13 or the higher minimum age required locally. We do not knowingly collect personal information from children without legally valid authorization. If you believe a child submitted information, please contact us so we can investigate and take appropriate action.

We may update this Policy as our Services or legal obligations change. We will post the revised version with a new “Last updated” date and provide additional notice where required.

To ask a privacy question or exercise a right, email hello@mademinds.site, call +44 7915 934765, use the support channel identified in your Mademinds account or order confirmation, or write to MADEMINDS LTD at 124 City Road, London, United Kingdom, EC1V 2NX. Mark correspondence “Privacy Request” and include enough information for us to identify the relevant account. Do not send passwords, payment-card numbers, or sensitive credentials.